Punjab National Bank [PNB] — illegal withdrawal of money from my saving account with punjab national bank through atm

Address:	Bokaro, Jharkhand, 828403
Website:	www.pnbindia.in

With respect to complain srn no. M[protected], an illegal transaction of rs. 7000/- (Seven thousand rupees) has been occurred from the account of silam devi which is at punjab national bank, telo (Bokaro) through atm card on 30 march 2018 at 08:22:48 pm, although the atm was kept safely at home (Telo, district-bokaro, jharkhand-828403).

Immediately after receiving sms of amount deduction from the account, i have contacted the pnb bank helpline. As stated by customer care helpline the transaction was performed through atm card from bank of india atm, nehru palace, delhi. The customer care personal advised me to block the atm card and complain the matter to nearest police station and the bank branch with which account is associated. I have performed the same.

On the very next day, i have communicated the matter to police. They handed over the receipt on 04 april 2018. I have given the copy of same (Receipt) with a detailed application to the bank on 05 april 2018. The bank personnel told me that they will forward the matter to pnb head office.

However, on 11th april i have received the sms from bank that my claim lodged vide srn no. M[protected] is rejected due to successful transaction. This is a serious issue when bank neither have taken any step nor have tried to contact the customer and just forwarded the sms without any doing.
On this matter, i have again contacted with customer care and they denied me for any further help. They just told me to contact again to the bank and the police.

Therefore, without having any addressing of my concern from the bank and customer helpline, i am writing here to please take immediate measures, so that my money can be return safely to the mentioned account.

The details of account is as follows:
Customer name: silam devi
Account no.: 108500xxxxxxxxxx
Type of account: saving account
Branch: punjab national bank, telo (Bokaro), jharkhand-828403

Thanking you,
Subhash kumar