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Punjab National Bank [PNB]

Punjab National Bank [PNB] — money return issue

I purchased football keeping gloves recently on 23 august 2019 and i paid hy charges through online transaction but they cancllled my order due to dispute in my order. But i didn't get my money back. Then i contact customer service they said they will return money in 2 or 3 days now they are saying ask bank for your refund.. And my reference no. Is 20190829.
Please kindly help me to get back my money as soon as possible.
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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