Punjab National Bank [PNB] — non clearance of cheque

Address:

New Delhi, Delhi, 110045

My wife sangita is a customer of punjab national bank, account no [protected] branch rajahi, nanda nagar gorakhpur up. 273008, ifs code punb0157800. On 12 dec 17, i along with my wife went to pnb branch mahavir enclave palam road new delhi 110045 ifsc code punb0657800 for cash withdrawal by cheque but the dealing staff deny to clear cheque stating that kyc mobile number is not updated. I met to his senior and request to clear cheque and update my kyc here, but he also gave me same reply go to your branch and update kyc there means he was unable to understand distance between new delhi to gorakhpur. It is very frustrating. I don, t think this the way to serve your customer or you fail to recognize your customer either matching photograph, signature or asking id proof. What for all such type people sitting there to harass customer or helping and guide him properly.

Your kind suggestion and intervention required

Thank you
Ranjit kumar

Mob no. [protected]