Punjab National Bank [PNB] — not tracking my refund status with the provided transaction i. d

Address:

Indore, Madhya Pradesh, 452005

Sir, i paid flipkart 21999/ rs through my debit card which i blocked the following day as i lost it. I asked for the refund to flipkart and they did initiated my refund according to them. They have sent me the transaction id-5411796849726037304014 and authorization code as -362802 the "pnb costumer care" is unsupportive and rude and are not helping me in tracking my refund. Please help. The debit card was of "pnb" current account.