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Punjab National Bank [PNB] — refund for cancellation not received

My mobile number is [protected]. A refund from amazon.in was initiated on 22nd jan 2019. But till 30th jan, i did not get any refund. I request you to help me
The reference number is 75503729023026441112279. My account is in pnb bank. The bank people said they have nothing to do with the reference number. They were asking to contact amazon.in but amazon is telling contact pnb.
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Complaint Status


[Jan 31, 2019] Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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    Punjab National Bank [PNB]
    Customer Care Service
    Customer satisfaction rating
    25%
    Complaints
    3848
    Pending
    0
    Resolved
    943
    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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