Punjab National Bank [PNB] — Refund initiated by Amazon but not received

My name is Bhupendra dudi and I had ordered a product of RS.1575 'Billions and Billions book' in Amazon on 5 Feb 2021 & I returned this order due to personal reason. And on 13 Feb 2021 Amazon initiated the amount to my Bank account but I still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but Indian Bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My Bank account number is [protected] & Ifse code PUNB0082400 .
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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