[Resolved]  Punjab National Bank [PNB] — Refund initiated from amazon but not received in bank account

I had ordered something from Amazon on 21-DEC-2020 which i successfully cancelled on 23-Dec.-2020. Since i paid for the order by debit card, the amount was supposed to be credited in my bank account which did not happened till date. I contacted the amazon team which replied me back with a transaction number stating that they successfully initiated the refund process. After that i called the bank with the transaction number given from Amazon but they refused to help saying that this of no use to them. I regularly check my balance, but the amount is not credited since then. My refund transaction number is 30005103560356173521446 . Attached is the email from the Amazon team stating that the refund has been successfully completed.
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Jan 16, 2021
Complaint marked as Resolved 
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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I had ordered something from Amazon on 6-jan-2021 which i return to amazon on 14th Jan but not received refund by Amazon. Since i paid for the order by debit card, the amount was supposed to be credited in my bank account which did not happened till date. I contacted the amazon team which replied me back with a transaction number stating that they successfully initiated the refund process. After that i called the bank with the transaction number given from Amazon but they refused to help saying that this of no use to them. I regularly check my balance, but the amount is not credited since then. My refund transaction number is 74332741015101479765366.

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