[Resolved]  Punjab National Bank [PNB] — refund initiated from amazon but not reflecting on punjab national bank {pnb}

Address:

Allahabad, Uttar Pradesh, 211003

Hello,
I had ordered nokia 7 plus19956inr. On 24th of may and canncled it on 25th of may, amazon had inisiated refund on 25th may and now it's 2nd june hasn't received yet, amazon had provided authorization code (Refund reference number) for the transaction is[protected]. And said to contact bank or file a dispute, but pnb customers services are saying that "they don't know anything about refer code and don't know what is filed dispute". Please help me it's my hard earned money