Punjab National Bank [PNB] — Refund not credited

I purchased a product from amazon. But i have returned it. They given me a refund of 7290 rs. On 01/03/2021. But i didn't get amount in my account yet. Then amzaon gave me a refund reference number which i used this no to update my account. But i PUNJAB NATIONAL BANK denied look into this matter. Then i called to PNB customer care, but they didn't help me too. Now what i do.
Plz look into the matter nd help me soon.
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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