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[Resolved]  Punjab National Bank [PNB] — Refund not receive in account

I had Ordered a Redmi Note 10 Pro from AMAZON.IN with order id[protected] on 27-DEC-2021 which i successfully canceled on the same day and since i had paid by debit card, the amount was supposed to be credited in my bank account which did not happen till date. I contacted the AMAZON team which replied me back with a reference number stating that they successfully initiated the refund process on 27 dec itself and its up to the bank to credit the same in my account in time which can take 5-6 Business days but since it has been longer than that i called my bank with the reference number that my merchant gave me but they refused to help saying that this of no use to them. My account number is[protected]. I regularly check my balance, nothing of that sort has been credited since then. My refund reference number is 75503721363012444508676 . Attached is the email from the AMAZON team stating that the refund has been successfully completed.
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Jan 11, 2022
Complaint marked as Resolved 
Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Jan 02, 2022
Updated by Chhabi Rani Laga
Still not received my money why it's showing issue resolved?
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    Punjab National Bank [PNB]
    Customer Care Service
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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