Punjab National Bank [PNB] — refund not received by pnb for online transaction

I had some online shopping using my PNB online banking worth rs 7757 on 24th September 2019. I had applied for return and refund for one the products worth Rs 2519. This refund is expected through Payu team. Payu team has confirmed that this refund was disbursed on 14th oct 1019 by them but the same has not reflected in my account.

Pls check the bank refund ref. number (30001092889267179929470 ) given by
Payu team. Its been 7 days since this refund was generated.
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Oct 23, 2019
Updated by Vidhushi11
Hi pls update on this.
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