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Punjab National Bank [PNB] — refund not received due to closed account

My account was closed in 15 jan 2019.
My refund of 11999/- was initiated in 16 jan 2019 from amazon.
Amazon has also given reference number, yet pnb branch and customer care is not helping.
I contacted the amazon they said money is sent to bank, but bank is denying any transaction of 11999/- paid to them.
Bank is also not co operating.

Txn id[protected]
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Complaint Status


[Jan 28, 2019] Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

I made an imps transaction in pnb. For rupees 70, 000. Amount was debited from pnb. Not credited in icici bank. IMPS REFERENCE NO.[protected]. Kindly refund the amount

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    Punjab National Bank [PNB]
    Customer Care Service
    Customer satisfaction rating
    24%
    Complaints
    3892
    Pending
    0
    Resolved
    950
    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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