Punjab National Bank [PNB] — refund processing

Address:Jhajjar, Haryana, 124146

My name is navneet... Account number is [protected]... Contact number is - [protected]. On 4oct 2018 my 2 transaction of 400 rs each got failed at merchant end when i am paying online... Then the merchant proceesed the refund on 13 oct 2018 and give me a refenrece number # 30000382798279128496184. But pnb care said that v can not help with the reference number... Please help me to get my money back
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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