Punjab National Bank [PNB] — sb account debited but cash was not dispensed

kannannair1972

from Kottayam, Kerala

Address:

600106

This is to bring to your kind notice that i have tried withdrawing 10k from punjab national bank atm id : d2901500 at kamaraj nagar, mmda colony arumbakkam through my iob debit card. My iob sb account was debited 10, 000 (Atm no.276) at 9:49:30 but cash was not dispensed. I tried calling the mobile number and the landline which was pasted on the pnb atm centre but there was absolutely no response from both the numbers. I constantly tried reaching that number as i could not take out my card until its get ejected on its own but no use. I haven't got the money so far to my account and i went to my branch and placed a formal complaint also through online as well.

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Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Oct 11, 2019

Updated by kannannair1972 Worst part was PNB ATM centre has the details of the person who is in charge of the ATM employee but we were unable to reach the concerned person but there was absolutely NO response. When the person cannot attend the emergency calls of the customer then what is the point them having placed the numbers inside the ATM centre. I pity PNB for having such a branch head, she sets a very bad role model. If she doesn't have time to attend calls then she can resign her job rather annoying the customers further
More annoying factor was the job title of the person who is in charge of the ATM, Branch Head. Being a Branch Head, she should be in a position to extend her support to the customers rather making their life more miserable. Losing money in the ATM centre itself a stressful situation for a customer, beyond that trying to reach them from the ATM not only become a painful process but also increase our stress further
I hereby request the PNB superiors to place a call as a customer and dial the attached number and see the kind of seriousness of their employee. Request you to look into this matter and take immediate action against such irresponsible person or give her proper induction on her roles and responsibilities. Such employee will not only hamper the brand, jeopardise the relationship with your customers but also influence the other employees to do the same of what she is doing now..
Looking forward to your response.