Punjab National Bank [PNB] — transaction not received

Address:

Dehradun, Uttarakhand, 249201

On15july 2017 i was paying my college fees 24590 then i filled the formalities the transaction was through upes website from payubiz. I received the otp i entered it correctly. At last it shows transaction failed i applied again and this time it shows insufficent fund then i received a message your amount has been deducted. Then i called cutomer care number they said it will back oin 24hrs and if not then you have to lodge a complaint i lodge a complaint having id m[protected]. I would like to know when i will receive my money it is urgent for me these days
My account no [protected]
Pnb bank
Branch rishikesh
Mail id mg. [protected]@gmail.com
Mob [protected]