[Resolved]  Punjab National Bank [PNB] — unsuccessful refund

Address:

ac 51/2 prafulla kanan kestopur, Kolkata, West Bengal, 700101

I had ordered a smart phone from amazon.in
On 27/07/2019 using my master debit card of punjab national bank. But later i cancelled the order on 28/07/2019
And i was expecting the refund of the money from the amazon. I waited a week nad then contacted the amazon customer care executive and they have
Informed me that they have already initiated the refun on the 2nd of jully 2019 and as a prove they provided me the transaction id that they have
Received from the punjab national bank after the refund got initiated. I contacted the punjab national bank customer care executive and they denied to
Help me regarding this matter. Its been 6th business day after the refund got initiated and 12 days since i cancelled the order but the amaount did not
Reflect in my account. The reference id or the transaction id i was provided by amazon is 75503729184030996803659
My registered mobile no. [protected]