[Resolved]  Punjab National Bank — rs. 20000/-account debited but cash not out from atm

Address:136135

I am still waiting for my money wrongly debited in my account for rs. 20000/- (10000 two times) at the time of withdrawal at atm of sbi main branch shahabad m. (2481) statement copy attached. Out of that only 10000 has been returned on dated 21.04.18 but after 18 days still 10000 is pending and we are getting no response/ action from your side. I have submitted complaints online no. [protected] is still pending and on customer care no. [protected] the complaint no. Sra[protected] /19.04.18 is still pending and sra[protected] is resolved by credited 10000 on 21.04.18. I am very much of need of money. Kindly look into the matter. I have receipt of atm mentioning unable to process transactions ref. Code 63/70.

My details are given below —

A/cno. Pnb - [protected]
Name pooja gupta
Branch shahabad markanda - 0422
Distt. - kurukshetra,
Haryana
Atm id — sbi — s5ba[protected]
- main brach, shahabad m.
Transaction ref. No. —
[protected] for
Rs. 10000/- not refunded till time.

&
[protected]
For rs. 10000/- which is refunded on 21.04.18
Total amount debited for rs.
20000/- around in night dt.
16.04.18 between 7.10 to
7.30 pm.
Kindly make the refund of amount
Asap as i need of funds very much.

Pooja gupta
W/o harsh gupta
[protected]
+3 photos
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May 3, 2018
Complaint marked as Resolved 
After many followups, the bank yesterday credit the amount in my account without any extra amount /fine as per the R.B.I. rules. i.e. 100 per day.
Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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