Punjab Roadways — deficiency in service by bus conductor and driver of bus no 8775 going from delhi on 03112018 from panipat at 7.00 pm

Address:

Karnal, Haryana, 132001

Sir
We managed to travel by your bus no, 8775 from panipat to karnal. First of all conductor refused to lift us as he said it will go though over bridge. On our request to drop us on nimral kutia chowk fly over. He took us to karnal. On reaching karnal conductor insisted us to get down at namaste chowk instead of nirmalkutia chowk as already agreed upon.in between driver shouted that he willnot stop bus further and will all of you to ambala since he is late forjammu. We started requested him but he was adamant enough. On being so rude we started making video. On seeing this conductor got surprised and get calm whereas driver shouted and slapped on mobile and passenger making video. And threatened for more violence. We again repeated our request to drop us next stop and not on sub lane as he was running on elevated bridge. However we managed to drop at nirmal kutia fly over and not on chowk (Sublane meant for buses). He dropped us on bridge only. He was too rude and making violence with us which is very wrong. He mis behaved like any thing. We were three persons aged between 56-59 and one o[censored]s has leg problem.

Please guide your staff suitably i. E do not kill passenger. We want to travel and not to be slapped.

Regards!

Subhash sharma
C p bajaj
J k mehta