Punjab Roadways — Misbehave by staff

Address:

Hoshiarpur, Punjab, 146001

TO,
The General Manager, DATE: Feb 20, 2016
Punjab Roadways, /Punbus
Batala, PUNJAB
SUB: Reminder 1:-Regarding the misbehavior of conductor & staff.( Bus No.9513, Conductor: P222, Chd to Batala)
Dear Sir,
Reference my letter dt 20th Feb above noted detail I would like to remind regarding my complaint sent to you but no action has been taken yet.
I am a working professional & working as Punjab State Head & based in Chandigarh to look after Marketing operations of company in Punjab & Chandigarh & frequent traveler in this area.
I have travelled in this bus from Chandigarh to Hoshiarpur as on Feb 11 & want to register complaint of experience happened with me during my journey
• The booking clerk at counter was charging 140/ per ticket where as the actual fare is 135/- printed in ticket when I asked him he returned 5/- back to me with some excuse.
• I was not told while issuing ticket that this bus will not de-board the passengers at Hoshiarpur Bus stand & It will lead through by pass.
• Reaching at Jassa Singh Ramgarhiya chowk from where bus stand is 1 KM away all of sudden an announcement was delivered by the conductor that all the passengers who bought ticket for Hoshiarpur get down here as the bus will not go to bus stand.When I asked him that why all passangers of bus were not told at the time of booking about this & now suddenly ordered to get down. He asked me to get down immediately because they are getting late to reach Batala. Conductor told me to ask from a senior adda in-charge type( Bauji) person who was also sitting in the first seat from the front gate, when I asked him he also told me to get down with my belongings & the driver started to move the bus. I was pressured & there was no way to argument with the bus staff. I asked that adda in-charge type person to complaint to GM but he replied right now I am the GM & ordering this bus to go by pass after this you may go any other GM to complaint against me.

Due to this I was helpless to do anything & in hurry my bag containing a breakable set of tea cups broke, spent some amount in local conveyance with mental harassment.
Sir I request you to intervene & take strict action against these guys who are destroying the image of Roadways & behaving like dictator,

Hoping for favorable action,

HARISH CONDAL
[protected]