Punjab Roadways — Misbehaviour by bus conductor

I am writing to you today to complain about the rude behavior of a bus conductor on your Punjab roadways bus. The bus was to go from Amritsar to jammu.I had to go to gurdaspur.The bus had arrived at Batala on 05/06/2024] at 8:30 A.m But The conductor was very rude to me and to other passengers. He refused to enter me at bus. and same thing has happened to me in evening time at 6:15 pm on dated 05th.june.2024. (by same bus and same conductor) at gurdaspur bye pass.Conducter has boarded all male passenger in bus.He was very rude to me and one of my friend as well. He has refused to enter me at bus and stating the comment on us that if we want to travel into the bus, He will charge the fare whether we had identity proof like aadhar or voter card.He has misbehaved with us.Please shed the light on this matter because I have been travelling from batala to gurdaspur every day from last seven years.I am so disappoint to see this kind of rude behaviour.Please take action against this mention matter.I hope you consider this matter as soon as possible.
Thank you,