Punjab Roadways — misbehaviour by bus conductor no lc172 with physically handicapped passenger

Address:

VPO Kheri Salabatpur tehsil Chamkaur Sahib District Ropar Mob 9464256004, 140111

I am a physically handicapped person and was travelling from Nawanshahr to Rupanagar on dated[protected] in Bus No. PB-32-P-3872 of Punjab Roadway, Nawanshahar Depot. I showed my physical handicap pass to the bus Conductor i.e. No. LC172 (name not known), but he issue me full fare ticket instead of half fare ticket and when I ask about the same he started doing misbehaviour with me and used very abusing language. A very strict action is required to be taken against such employee, so that passengers may not suffer such bad experience in your buses. Hope my complaint will be taken seriously and strict action will be taken against the bus respective conductor. Copies of bus ticket and my handicap certificate/bus pass are attache herewith for your personal and necessary action.
(Copy of this complaint is also forwarded to Director, Punjab Roadways, Chandigarh)