This is to bring to your kind notice that, on Friday the 2nd of 2010, my wife Archana Sharma, purchased 400gms Curd cup for Rs. 09/- form VERKA outlet situated at Sector 23-D, Chandigarh (Near Pracheen Shiv Mandir) allotted to Mr. Rajan Sharma.
When the pack was opened it was found that the curd was not in proper shape instead there was white colored creamy substance. My wife and I immediately took the article to Mr. Rajan Sharma and complained about the article.
Mr. Rajan Sharma, who has been allocated Booth No. 23/9 showed very indifferent behavior and refused to exchange the article. When I insisted, he kept the article with him, and advised me to lodge the complaint to your good self or do what ever I want.
I told him that I am aware of the rules and regulations and as per consumer law it is my duty to inform the vendor first and in this case it was he. I also told him that VERKA has allocated the site to him and hence it is his responsibility to take up the matter with concerned authorities.
His reluctant and adamant behavior forced me to bring this matter to your good self, with faith that you will teach him some ethics and take appropriate action or else I will be forced to take up the matter with consumer court. He never provides the bills of the articles which he sells even, if demanded.
It will not be out of place to mention here that complete block is not satisfied with the vendor appointed by you but no one come forward as they want avoid legalities and have formed the opinion that he has well connections with the officials in VERKA and no action will be taken against him.
I hope you will look into this matter personally as people like Mr. Rajan Sharma are tarnishing the image of your organization and harassing the innocent public.
Aug 14, 2020Complaint marked as Resolved