Punjab State Power Corporation [PSPCL] — replacement of cable from pole to main account number j65cf340306k

In connection with the aforesaid subject, i am to submit as under:
That i am a senior citizen of 77 years. The resident of 413, urban estate phase 1 jalandhar. The above electric connection (3 phase) has been given to me by your corporation from the pole situated at h. No. 397, urban estate phase 1 jalandhar city.
That on 29/07/2017 old supply cable between pole 397 to pole 446 was replaced and the supply connection was given accordingly at about 6 p. M. Just within an hour or so the electric supply connection from the outside meter to my house started sparking then to igniting and within short while bursted into fire. As a result of which major portion of in house wiring and some of the electric instruments were burnt.
That immediately i contacted the junior engineer of the area. The je informed that inadvertently the fault occurred due to wrong connection i. E. The neutral wire was connected to street light phase. At the same time your line man reconnected the wire and restored the supply that to on one phase only instead of 3 phase. I remained in this situation for 48 hours. I was also informed that cable connecting meter to my residence also needs replacement. The same was done on 19/08/2017 i. E. After 21 days that too without support wire resulting the fact that we remained to further fear/risk and tension for 21 days due to negligence of your department.
I may add for your kind information that on 03/08/2017 at 09.02 a. M. Mobile no. [protected] i received a call from your head office and i again

Explained the problem being faced by me and requested for immediate action. On the next day i made a call on mobile no. [protected] at 04:10 p. M. At your bring office but that to took unexpected time to rectify the problem.
From the above your good honor will observe:
1. The fault in supply line wrong connection and negligence of your concerned contractor namely vivek kumar mobile number - [protected].
2. Now i am to replace the in house wire and as well as the burnt instruments etc. Which may cost to me of rs.15000/18000 or so plus labour charges besides the tension we had.
I therefore request your goodself to look into the matter personally and help me to get the in house wire to get replaced or alternatively compensate me with the forth coming expenses approximately rs.17000/18000 on priority bases.
Thanking you and waiting for an early reply.

Yours faithfully,
Mohinder paul
413, urban estate phase-1, jalandhar city
Pin code: 144022
Mobile no.- [protected]