Punjab Technical University — transcripts not received after payment & poor response from support staff

Query # 66547
Hi, my name is novjot salaria. I have applied for transcripts from ptu online portal on 19th aug and made full payment of 4100 rs online. They gave me timeline of 15 working days in written (See attachment) but now its more than 20 days and still no response.

I have been trying to contact them through calls and its extremely difficult to get someone on call as nobody picks up the calls. After countless efforts to contact them, somebody picked up call but response was negative. Now she mentioned my transcripts are still not dispatched and timeline not sure.
This is really unethical as they promised to do it in 15 working days and took full money but not delivering services as promised.
Clear breach of ethical behavior.