We have a Pureit Classic 23 Lit waterpurifier at home. I got GermKill Kit for replacing the old Battery and the carbon filter from Sri Beni prasad agency, an authorised Pureit dealer in prayagraj meerapur area.
After fixing the battery, the water output from the pure it seems to have a different taste. It seems to smell and taste like heavily chlorinated water.
We checked the water we are pouring into Pureit, but that seems to be right.
Only water out from Pureit has this bad chemical taste.
Speaking to the customer care, they seem to only know one solution ie sending technician to house for a checkup/service and customer has to pay for it.
They dont understand that fault is in the battery, the chlorine tablet in the battery is ejecting too much chemical in the water, that makes the water not potable.
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.