PureIT / Hindustan Unilever Complaints & Reviews

Sir,
My Office Pureit water system battery is fault. So Change the battery as early as possible
thanking you.

Office Address :-
KARUR DISTRICT CO-OPERATIVE PRINTING WORKS LTD.,
62, New Street, Karur Tk. and Tamilnadu 639 001.
Phone[protected]
Cell No.[protected]

Service is very good. I got quick Repsonse on my compalint. I am very satisfy with services provide by the company's employee. I bought Pureit in the month of November classic Model. At the time of purchase I found leakage in the appliance. I register the compalint at the same time in your branch office where from I bought the same.They have taken the quick action on the same complaint and get it replaced the dwell chamber.

Thanx & Regards.

Ramesh Bhatt
ID:[protected]

I am Mr. JESHWANTH my register customer id is [protected]
contact no :[protected]
my location is Hyderabad..

My thanks to Hindustan Unilever Ltd Pureit. for prompt services
Yesterday low filtration in my Pureit device, then i called help line and complained.
Iam surprised the service executive came immediately within same day to my house for the resolving my complaint. He resovled complaint and cleared all doubts wehad on devices.

My best wishes to all who work for pureit.

Thank you and keep it up

pureit customer

JESHWANTH

Dear Sir/Madam,
I purchased your Pureit classic product on October in 2012. Since then it is not filtering the water and leakage is also occuring from the top and bottom part. I registered the complaint on 29 nov 12 complaint no C[protected], on 05 Dec12 cmplnt no C[protected] and 10 Jan 13 complaint no C[protected] . Every time i got the message " Your complaint has been attended , so give your feedback". I dont know without even coming here how they can say that they have attended my complaint.

Subsequently I chased up about my complaint in every alternate day. Every time they say that they have forwarded it to higher authority for urgent action.

however, it is the issue of drinking water so i will wait for the three days and then i am going to register the complaint in the consumer court for under warranty product for non reaction and difficulties faced by consumer over the time.

Thanks Amit Painuly
Registered no. [protected]/[protected]
282/5, Nausena Baugh, lonavala, 410401

a few days back i purchased an age defying cream which was given to my friend as a gift which was returned back to me as it was virtually empty with only airb bubbles in it and we felt so much embarrased due to it that i am unable to describe.this is a product of such a reputed company like hindustan unilevers that we can not thought of.in this condition what should i do??

I have changed the germkill battery kit before 1 month. But it is not working properly due to some fault, when i ask to sell executive they told me you have to buy new kit. I have suppose the change my battery. .


Regards,
Yogesh J

Hi,

I am using Pureit Classic model from past few years and I am quite happy with performance and after sales service, their after sales service is very fast and efficient.

During my recent order for battery replacement to my device, the service person visited and replaced it. He also suggested us to have a “Double storage kit”, he carried along with him and demonstrated to us by installing in our device, I felt it is very useful and now we need not to fill it multiple times in a day.


I should really thank Mr.Ganesh reddy for his prompt and efficient service

Thanks & regds,
M . BabuRao..
Prabhath nagar
Borabanda
Hyderabad
Contact:[protected]

Hi

I am Yusuf from Chennai, i am using the pureit since 2010 i getting a wonderfull service till now today i requested for a service for our filter we got a person with in 40 min we got a best response and good service from Hindustan Unilever .Thank you once again for the best service in the prompt time.


Regards
Yusuf
[protected]

I am using HUL Pureit Marvella RO (Cost Rs 12,999) since October 06 - 2012, After Purchasing this product, 10days later I got a problem with the product, As the Water flow was very slow, it took 28 hours to fill the seven liter tank, I have complained to customer support, But till now the problem is not solved, The service persons came for service around 7 times and they checked it, But they did not solve the problem yet, He said to put extra boost motor (Cost Rs 1500) for Water pressure, We accepted for that and we paid for the Boost pump also, but the problem is not solved after we have placed the boost pump, Barely we used the product for around 10 days only We have decided to ask Replacement or Cash back, But they are not accepting for Product replacement or Cash back, Even though they solve the problem in near future we will not be happy with that, because we paid for New product, but within 10days they have changed a lot of parts inside the product without reason, we are not satisfied with that. So, we need the solution for this... Kindly help us sir. My contact number is [protected].

Hi,

I am using HUL Pureit Marvella since July 2011 and I am extremely unhappy with the service I get. I didn't expect it from the company like HUL. Since 9/Nov/2012, water is not getting filled and we registered a complaint with the call center immediately. The service person was suppose to visit within 24 hrs but till today (26/Nov/2012) problem is not solved. We call almost 5-6 times a day, every time they give big promises and no solution. I am fed up of listening phrases like 'Promise that problem will be solved today', 'problem has been escalated to high level', etc. Once we received a SMS saying problem has been solved without even an engineer coming to our house. I would suggest don't buy HUL pureit ever.

Atul Acharya
+91 [protected]

I purchased a Hindustan Unilever, “Pureit Classic 14 Litres” on 3rd June 2012 with Sr. No: MSMC 00264662, from a dealer in Bangalore in Whitefield area. There was a leakage problem in the product from the Germkill Chamber. As the water is passing from the Germ Kill chamber to the lower chamber some part of the water is leaking out from the Germ kill chamber. As the days went, this leakage problem went on increasing. I like to mention here that my product is under the warranty period. On 10Th November 2012, I registered a complain with Purit customer care number[protected], with customer ID “[protected]” and complain number “C12455870” to check out the problem, but on 12th November 2012 I got one message from Purit customer care that the complain was attended. But no technician visited my place, and without attending the complain they send the message blankly to me. So on 12th November 2012 again I made one more complain on the same issue, and my complain number is “C[protected]”. On the basis of this complain one technician visited my place, checked the problem and told me that they will going to replace the Germ kill chamber with a new one by 19th November 2012, free of cost, as this is a manufacturing defect and the product is under warranty, but I waited till 19th November, but no technician visited my place so I called up the technician and asked why the didn’t came. The told me that the will definitely going to come and replace by 21st November 2012. But this time also no technician visited. So I registered another complain on 21st November 2012 with complain number “C[protected]”. But this time they gave me assurance that they will definitely going to attend the problem by either 23rd or 24th of November 2012. But this time also they didn’t kept there promise.

So my question to the Higher Authority of reputed company like “Purit” from Hindustan Unilever, who gives a “1 Crore Safety Challenge”, is that, is this the way they behave with there customer, even the customer who is under the warranty period? Will my above-mentioned problem be solved? If my problem is not solved, then I would just say to those people who are planning to purchase “Purit”, to think twice before purchasing, as no one will going to attend your problem if anything goes wrong. As the authority of HUL, Purit have the consent of neglecting the customer’s in this way from after sales service.

Hi

I am James i Had purchased pure it advanced 23 litres 2 months back approximately . From the day i brought i have been calling customer care saying the water is not flowing from the second layer in Pure it advanced . I am registering the complaint but unfortunatly these support staff close the call saying the call is attended but they will send an sms saying call is attended but no service person from Mangalore will be visting the site to have a look.

The complaints registered are as follows

1. c[protected]
2. c[protected]
3 c[protected]

whenever i call them the customer care they say they will send the person they will attend the call within 48 hrs nobody attends the call. But Shameless customer care will send an transcation sms saying

Dear Customer Your complaint No has been attended . PLease give your feedback

This is pureit advanced water purifier support in Mangalore. (horrible customer care without any responsibilty)

I m using the water filter since very long now the battery is showing Red indication so kindly immediate change the battery unit as soon as possible.

Hi
I am Mr. Yakoobdeen from perambur , using your pureit for the last five to six years which was an old model .The output water quality which I am getting from pureit is very excellent and I strongly believe in pureit .It had become one of the member in our family .The services which I have got from the Hll is great .whenever I call them to their old helpline 28237373 and currently [protected] we are getting good response.The services which I am getting from the service centre New wave agency is also very good .Now my device had some small issues and they have rectified it based on the services and best quality of output water , I have upgraded to Autofill model of pureit and it is working fine now I am using two purifiers for my family .Thanks to Pureit and its services for providing good drinking water .Keep up the good job .

Thank you my new pureit id is [protected].

very ver bad support - our pureit started leaking within 4 month of purchase, we thought it must be battery problem we replaced battery but still it is leaking and no body turned up to see it for last 4 days, we have baby of 5 months and hence were constantly followiing up, everytime they promise for 48 hours and kept us waiting, i always go for hinudtan lever product but first time i feel regret to buy pureit, I request forum to take strict action against this as they are making mockery of consumers.
Regards

siddesh / shweta Nakhava

Hi this is ALLA BAKASH from Chennai (NANGANALLUR)I would like to share my great experience with you all about what I had with pureit We are using Marvella RO device for Last one year. In our family we have practice to consume pureit water in our family Ten days back we had a leakage problem in our device I had contact our local service center Wings Agency within 4 to 5 hour we got a technician from the service center to rectify the problem I thank to the pureit team for this quick response. Special thanks to the service technician for the commitment & effort put on.

After purchasing two units of Hindustan Unilever's Marvella RO, I have had continued problems with the one installed at my residence. The problems surfaced as soon as the personnel completed the installation and left. First, there was a leaky tap that took 2 days to fix. To avoid recurrence of the problem, suggest that you dry the area around the tap and check this before the personnel get your sign off. The second problem that I continue to face is of a loud sound every time the unit turns on. The sound compares the exhaust of my kitchen chimney. However, the company folks tell me that it is a 'normal' motor sound that they witness in 2 out of 5 installations.

I am truly appalled by the quality control of the products coming out of this company. Neither the demo nor the units that I have seen installed around me have this level of noise. The company is not responding to my request for a replacement of this unit. Please be careful when you purchase this product - you are banking on 60% luck to have a quiet unit at your residence!!

Lakshmi

I am a new customer of Hindustan Unilever's Reverse Osmosis System (Marvella RO). I purchased two units, one for my residence and the other for my parents.

My unit produces a loud noise (much like an industry level production unit) and it also has a leaking tap, which forces me to keep a container and wake up at regular intervals in the night to empty it.

The unit at my parent's place has a tap, which cannot be set in the 'open' position. Needless to say, I have been making calls to the helpline within hours of both installations. Reply is that it takes between 2-3 days to send a person to attend to the requests.

I could have understood if mine was a one-off problem but Unilever technology seems to have given us 100% probability of failure. Although I had many more affordable options, I went with the trust of a multinational company and the quality contrl that comes with it.

Request quick response / resolution to my complaints. I surely have no reason to recommend this product to anyone else.

MY NAME IS MANOJ CHAURASIA CUSTOMER ID # [protected]. ORDERED FOR PUER-IT GERMIKILL KIT FROM LAST 9 DAYS ,STILL WE HAVE NOT RECEIVED THE KIT .SO KINDLY LOOK IN TO THIS MATTER & TAKE NECESSARY ACTION.

THANKS & REGARDS
MANOJ CHAURASIA
MOB # [protected]

I have purchased a pureit of hindustan unilever in the month of August'2012.
I had filed a complain on customer care of HUL on [protected] on 21 october whereby i was told that my complain has been registered for germkill kit and will be suppplied in next 72 hours. I did followup of same on 22,23,24,25,26 october and till date i am been assured continuously that my germkill kit will be provided in next 48 hours.
I am also receiving messages from customer care on my cell no. [protected] as follows:
- Dear customer your complain no.[protected] has been attended......nobody came to attend the complain.
- Dear customer your complain no.[protected] has been attended......nobody came to attend the complain.

I was told by Pureit service provider (cell no. [protected]), that they are not having germkill kit in stock on 25 and it is about to come.The company is still to send them the same.
I was told by Pureit employee Mr. Bhagat (cell no. [protected]), that they are not having germkill kit in stock on 25 and it is about to come.The company is still to send them the same.Today he gave me his senior no. Mr. Varun Mehra ([protected]), but after calling him continously he is not picking the phone.

I am suffering mentally as well as hygenically due to bad service of pureit people. They give big claims on T.V promos that whoever finds fault in the quality of water will get rs 1 crore prize. Now what prize will they give in finding fault in there service.

Please help me.I cannot tolerate the mental tension caused by the service of HUL.

Regards

Dharmendra sharma
[protected]