PureIT / Hindustan Unilever Complaints & Reviews

Sir / Madam
We are staying in Toranagallu - bellary - Karnataka ( pin 583 123 ).
We want of Battery kit. from last Three weeks we are asking your dealer in Bellary city. But he is telling that there is no Stock. and some o[censored]n authorised persons are roaming with this kits and they are charging Rs.550/- per one kit.

Please send the details of your authorised dealers in the towns - BELLARY, HOSPET, SANDUR

regards
K.Srinivasarao
Chemist
JSW Energy Limited
TORANAGALLU
BELLARY - 583 123

I have purchased Hindustan Unilever's Pureit in-home water purifier on 12 Sept 2007
Vide invoice no IS07/HYD[protected] and
customer id –[protected]

As my battery kit was showing red colour sign so I have requested for change of battery kit on 22 April 2009 at helpline tele no [protected] ( Andhra Pradesh) Order No S-09/ HYD [protected] and since no company representative has come to my home / contacted me for the change of battery kit so I again reported the matter on helpline tele phone on 28 April 2009 ( compliant no C[protected] .
Again no representative has come to my home / contacted me for the change of battery kit so I again called the helpline tele no [protected] on 02 May 2009 at 1425 Hrs and the call was answered by Mr RAJESH who was not ready to listen to my complaint and misbehaved with me and after lot of persuasion he took the complaints for battery kit replacement ( compliant no C[protected] Till this date no reps from the Hindustan Unilever's Pureit company has contacted us for the battery kit replacement .
It very unfortunate that Hindustan Unilever's representatives are behaving in such manner with their bonafide customers.
I have never seen such a worst after sale service that too with drinking water issues in such a hot summer seasons

i have purchased hindustan pure it water filter on 11.04.2008 on rs 2000/- vide bill no. is08/kan45-1652 macine no. [protected]. i have changed battery before 3 months.i have shoked when i show before 1 month various insects, spider inside the machine in water they are floating. i have complained so many times in kanpur office but no action taken till now. i m going to consumer forum how yr company playing with the consumer's healt.
name : vinit kumar saha
address : 20/119, chatai mohal, first floor, shiv dham, kanpur
ph.[protected] m- [protected]
plz. send yr representative

I BOUGHT A PUREIT FROM LUCKNOW ON 31.12.08. WITHIN THREE MONTHS, ON 23.3.09, THE WATER FILTER'S TOP RIGHT SIDE WAS IN FLAMES-SMOKE ALL AROUND IT. THE BODY MELTED-TOP RIGHT SIDE
WAS COMPLETELY DAMAGED, AND PARTLY THE BOTTOM RIGHT PORTION ALSO. IT WAS SHOCKING INDEED AND SOMEHOW THE FLAME WAS DOUSED-PUTTING US IN DANGER AS OUR CLOTHES COULD HAVE CAUGHT FIRE. IT WAS BAFFLING TO SEE THE PRODUCT-WHICH I NOW CONSIDER AS LOUSY-IN FLAMES.ON 24.3.09 I CALLED THE SALESMAN WHO HAD INSTALLED IT AND I WAS INFORMED THAT A PUREIT OFFICIAL WILL COME TO SEE THE DAMAGE. NO ONE VISITED ON 25.3.09 HENCE COMPLAINT WAS LODGED ON 26.3.09 (COMP.# C[protected] AND ON 2.4.09
(COMP.# C[protected]. ON 3.4.09 I GOT A CALL FROM LOCAL OFFICE (TEL # [protected]), AND THE CALLER, CLAIMING TO BE I/C OF CUSTOMER SERVICE SAID HE WILL TAKE UP THE MATTER WITH HIGHER AUTHORITIES ! THOUGH A PERSON VISITED, SAW THE DAMAGE, BUT NOTHING HAS BEEN DONE SO FAR DESPITE MY REMINDER, YET AGAIN ON 6-4-09...THE SERVICE SECTION O[censored]NILEVER IS HUMBUG AND ONLY A CONSUMER FORUM COMPLAINT CAN MAKE THEM DO THE NEEDFUL'

I had purchase PUREIT on 16/09/2008. My Client ID is. [protected]. I had place an order on 20/04/2009 for new GERMIKILL Battery Kit. Despite of daily reminder nobody is interest to attend complain. Eventhough we are agree to pay Rs. 15/- extra (without bill) being a service charge. If you are not able to solve it please call back your machine immeditaely and refund my money.

Sanjaykumar. S. Trivedi

Dear sir,

I am V.S.Krishnan from Coimbatore, I have purchased the hindustan pure it on Jan'06. Now, I want to replace my battery kit. I have placed an order with hindustan pure it customer care on 8.4.09. The promised me to that the will deliver the kit within the 3 working days, but still now we have not received any response from them. Whenever we contact the customer care, they assured to be replaced in 3 working days. But, i get nothing other than the false promises made by the customer care executives. Now, we feel that we made a wrong choice by opting this product.

After seeing this complaint, i hope you will look into the matter and resolve it soon.


Regards,

V.S.KRISHNAN
COIMBATORE
PHONE NO.2341155
[protected]

i am arunangshu sen majumder, customer ID/Nane [protected]/ A Sen Majumder.
i ve purchased pure it M05 IWPS maroon from lake town SWZ, kolkata on 13.08.2008.
on 28.03.2009 i ve booked one germkill battery kit through helpline no. [protected].they assured me that within 3 days company ll deliver the battery to my following address.booking no. S09kol[protected] dated 28.03.2009.
again on 03.04.2009 i booked a complain stating that i ve not received the kit (c[protected] dt 03.04.09). i ve told that within 2 days it ll be delivered.
again on 05.04.09 i lodged another complain & ve told that within another 2 days it ll be delivered.
again on 08.04.2009 the same drama.hindustan unilever company hasnt contact me.
ON 7TH APRIL, 09 I VE SENT AN E MAIL REGARDING THIS MATTER BUT DONT GET ANY REPLY OR RESPONSES FROM COMPANY SIDE.
i thought that hindustan unilever ltd. is a reputed MNC.is it so?

Sir,

We are regular consumers of Modern Bread and notice that of late the pack does not mention the date of manufacture.It only says best before...

I would like to know two things:

1.Does this meet the specifications under the local laws
2.How do I know that old bread is not recycled under the new norms

An early reply would be highly appreciated.

Dear Sir
Iam krishnan from chennai.I have failed to deposit a hul's special dividend cheque amounting to rs.600 so i couriered the non deposit cheque on 10/03/09 to your address given at the back of the cheque.but till this date i have not received any communication from your end.My dividend warrant no. is 4587404 special dividend for 2007.I would request you to do the needful as early as possible.
Iam sending my dividend warrant xerox copy as attachment for your verification.



thanks
with rgds

S.V.Krishnan

I brought one pure it water filter two years back. But no one came to service the fillter till to day

please send detail of your service man to my mobile number its very urgent

my address
B VARA PRASADA RAO
Qtr No. B/B-156,
Birla Gate,
Back side of Samkshema Bhavan,
KURNOOL. Andhra Pradesh

[protected]

Ref:Complaint No:[protected]
Water Filter S.No:MSM[protected]
One more filter No:MSB[protected].

Dear Sir/Madam,

With reference to the above filter purchased on 10.02.2009 from M/s. Ganapathy SW2 (Sree Maruthi Distributers), Old No 1351/New No.292, Sathy Road, Venatesapuram, Ganapathy, Coimbatore, PIN 641 006, Tamil Nadur State.
Actually I have booked the purit through our helpline No:[protected]. But delivery of purit get it from the above said distributer. For delivery there are two executive came (Mr. Yuvaraj - Contact No:[protected] and Mr. Vimal - Contact No:[protected]) .

I have purchased two purit. One is for my purpose at Coimbatore and Another one is for my sister at Tirupur. The delivery time I requested your executives to deliver one filter at Tirupur, and they confirmed that it will be done without any charges. After 4th of day the same person came and take the filter for delivery to Tirupur and they collected Rs.100/- for transportation charges. I was also not interested for unnecessory arguments, So I paid Rs.100/-. When they delivered at Tirupur Again the Auto charges paid by my sister. As per your advertisement, the purit is free home delivery in Tamil Nadu.

IInd issue: The filter brought without invoice and there were no cash bill given to me. When I asked the cash bill, the person given a order request form and he told that this is the cash bill. After several complaints, they given one invoice without any company seal and no warranty card given. For one more filter at Tirupur, Still we have not yet received the cash bill. In your customer service, I have spoke to several time (Mis. Umayal, Mr. Vinod).Instantly they are replying that the bill will get it with in 24 hours. But so many 24 hours left, but the bill not yet received.

IIIrd issue:When the delivery boy given demo for the usage of filter, they told that the water will not overflow. But once the bottom drum has filled. If we drop the water in the top drum, its overflowing. Also The top side of the drum glasses getting moiture.

Awaiting your immediate action in this regard

Sir/Ma'am,
I had given a request to change the battery kit on the 25th of this month and in spite of repeated reminders a person has failed to finish the job. For the last 6 days I am buying filter water for my family which also consists of a kid. I am planning to ask for compensation as there is simply no response from them. I did call them this morning and I was assured that it will be done before 12pm. However there is still no communication from the office.

I booked for the replacement of the pure it battery and a stand, on the 18th and till now I have not received my battery. Each time when I call the customer Executive assures me that it will arrive in two days. Now it is almost 11 days and I have only wasted my time and money on phone calls. With in this period two of the field workers promised me that they will be delivering the product and asked me to wait at home. I waited for more than two days just for them in vain. Until today I have not got the battery. In fact this is the second time it happens. When i did my first replacement of battery last year, it took 7 working days for them to replace it! I am really regretting that I bought this product which has such a poor customer service. My customer id is [protected] SAJJI

Hi i request for battery and top mess on 5th of march2009. now 20th march no one call no one take responce for delayed 20 days in this period i call 6 time i get only SORRY And Complaint No not a battery kit. This is your company giving service iam sufrised.if ignor this mail i will sent this copy to consumer court.

thanks and regards

Praksah
[protected]
Martha halli
Bangalore 37

Dear Sir/Madam,

On 17th March 2009, I had taken Auto from Mulund check naka (LBS Marg) for airport at 4.15am. After reaching chakala, driver told me there is some problem with clutch wire and you need to look for another auto. When I checked the meter it was 280.. (never seen such tempering in the past)
This accounted me to pay Rs 400 (half return charge), after having long argument.
Auto no :- MH03-3AA-4947
Ph No :- [protected]

I request you to pl suspend his licence for two years, so that he'll learn lesson.

Warm Regards,
Sandip Uthale
[protected]

I have had the misfortune of purchasing a Pureit water purifier marketed by Hindustan Unilever Ltd., in October 2008. Right from installation, there was water leakage from the sides of the purifier. The salesman assured that this would cease after a few refills. But, this leakage has been continuing. Our usage per day would come to hardly 5 litres per day. As per the company assurance, the battery kit should last for 1500 litres. But in our case, the battery kit started showing red by end February 2009, after hardly 700 litres.
I lodged a request for new battery kit on their kerala helpline no. [protected] on 28th February and despite 7-8 reminders, no response from them till today, 19th March, i.e, after 21 days.My consumer ID is [protected].
I have a request for all those intending to buy this product: PLEASE DO NOT BUY, ELSE YOUR HARD EARNED MONEY WILL GO "PURE -_ _ IT"

RETHEESH B, TRIVANDRUM

My chlorine filtration tube is over since last 3 weeks and I had first asked for the refill on 2/Jan/09. I had also complained about a powdery formation in the transparent section of the filter.
After that, I have been calling up for service a lot of times. Each time I call up I am assured of having the customer care person reach my house in next 2 days.
After having wasted 3 leaves by being at home for the customer care person, I had requested that the person be sent on a Saturday and have waited at my house at least 5-6 Saturdays without the person turning up at my place inspite of promises from HLL rep.
Finally, a Mr Ramalinga (his number[protected] called me today (17/Mar/09) at 1.00pm asking me to reach my house from office so he can service my filter!! this is ridiculous, I was also told that he cannot be around my house at 6pm by when I will return from office as there is no other complaint in my area.
He also had the audacity to tell me that he cannot come on Saturdays as he has to go to other places and my house is far from his office!!!
I am really appalled at the attitude of HLL and the customer care (rather lack of it)!!!
Hope someone pays heed to my complaint and sends a person to service my filter and replace the chlorine tube as I am unable to use the filter now!!

Hi!!
I am Ravisankar.I have purchased pureit water filter on 10.12.09 from Brindavan nagar, Adambakkam branch.Salesperson Mr.Jegan has given oly handwritten bill at d backside of warranty card.Same day v complained leakage of water near battery to Mr.Jegan but no response.After that also d pblm persists...
But as days goes on, d leakage of water was more.So once again v complained on 9th, March, 09 to Mr.Jegan and thro Customer service no. [protected], but they said v dont have any details based on your mobile no.Again v called d branch office and complained, service person Mr.Vijayakumar came and said that their was a crack near baterykit so you better buy new batterykit for Rs.350 or provide a tray beneath the filter so that the water will be collected in it.But v didnt accept since the battery is still in fullwhite and its under warranty period.
Continously for 3 days v have been complaining to branch office and thro customerservice number but in vein.
Then v struggled a lot to get proper invoice but that is also useless.The pureit provided to us is robinblue colour but in the invoice it is given as maroon colour with diff device no...

After complaining this much time oly they have given the complaint no: C09975832 I dont know for what they r saying 24 hours service and providing complaint no but not a even a proper response.

I want replacement of damaged battery with proper invoice for the product what im having.
Im really annoyed of the activities gng inside d company.With a single call they have deliverde the product but even after calling for a week thier is no response or service from the companyside...
Poor after sales service bcoz of some peoples carelessness the companys name is being spoiled in public...

DEVICE NO:MSB[protected]
COLOUR: ROBINBLUE
DATE:10.12.2009
PHONE:[protected]
NAME:Ravisankar

Pl do the needful so as to get the benefit of the product with out further delay...

I have purchased pureit water filter on 10.12.2009 d same day water was leaking which was complained to Mr.Jegan, Adambakkam, BrindavanNagar branch.No action was taken on their side, but d pblm continues.Oly handwritten bill was given.On 9th, Mar, 09 again d complaint was made but no response.Then oly v came to know that they hav wrongly delivered d product(blue instead of red as per invoice)which v hav ordered and after fighting oly v got the invoice after 3 months.But still d pblm continues as far bcoz d device no in invoice and device no in our product doesnt match...
V hav informed d pblm to d branch manager to but they are making us to bare the battery cost even before it comes to red tat in warranty period(bcoz there was a crack near battery which was a fault during delivery)...V havnt expected a very poor response, service and negligence from a reputed public limited company like hll!!!
V wanted d company to take action reg replacement of product...

Somebody from pureit came to my house change the battery kit in the loose condition inside the bag.He changed the germ killer & polisher.He has not changed the semicircular doom (Compact Carbon Trap).When my wife enquired him why you have not bring the parts in the box he told her that now the parts are coming in the parts are coming individually.She rang to me & then I enquired to customer care I contacted to customer care before I make a call to my wife he collected the amount He has given the bill in the customer demo form & left.After that I contacted your customer care they advised me to complaint to Ambattur zonal office.He has given the bill inthe customer demo form..He has written the name as Suresh.The person who came to my house is a cheating person, he has misused service name people.Tommorrow I contacted your customer care I want to change three parts they agreed that that part which is not replaced & also send service engineer to check the condition of the the parts which are already replaced.Now the germ killer is become from white to red.I made a complaint on 10.03.09 to change the germ killer at free of cost.Till now the entire batterykit is not replaced.