[Resolved] Pureit / Hindustan Unilever — About Product maintenance cost after 6 months usage
I am Pavan working as a software engineer in Hyderabad, I have purchased a HUL Pureit Marvella Eco RO+UV+UF with 18500 Rs /- from Bajaj Finance(Nizampet Branch) on 16.11.2020
We may regularly consume 25 Litre water bottles for our daily purpose, and we decided to save the amount on the maintenance cost on water . For this reason we planned to purchase a water purifier and we did some market research from the Internet and finally we selected the HUL brand .
Our requirement is better water quality and low maintenance annually.
Now coming to our real experience after using the HUL Marvella Eco RO+UV+UF +
Basic Calculation : 25 EA Water Can × 25 Rs/- Each = 625 Rs/- per month
7500 /- Per Year
HUL Pureit : RO Membrane FR 1900 Rs/-(under warranty covered now) + SF Filter 400 Rs/- RO Memline 1900 Rs /- = 4200 Rs/- in Six Months
8400 /- Per Year (May be it will more 10000 Rs/-)
My question is why I am facing this issue, initially I planned to choose this product for less maintenance cost, which would be 4500 Rs /- for all the filters annually and if there is any spare part that got damaged I need to bear it.
So what is the solution for this, i need to bear this 10000/-Rs amount on Annual basis, or any solution you people can provide to me.
Present TDS Level from our water is 556 to 600 ( Its source from Water Tankers)
Will be looking forward to your reply.
Thanking in advance,
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Aug 11, 2021Complaint marked as Resolved
May 31, 2021
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Jun 30, 2021PureIT / Hindustan Unilever Customer Care's response Dear Mr. Pavan
We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.