[Resolved] Pureit / Hindustan Unilever — About Product maintenance cost after 6 months usage

Pavan@16

May 30, 2021

Address: Kukatpally

Hi Team,

I am Pavan working as a software engineer in Hyderabad, I have purchased a HUL Pureit Marvella Eco RO+UV+UF with 18500 Rs /- from Bajaj Finance(Nizampet Branch) on 16.11.2020

We may regularly consume 25 Litre water bottles for our daily purpose, and we decided to save the amount on the maintenance cost on water . For this reason we planned to purchase a water purifier and we did some market research from the Internet and finally we selected the HUL brand .

Our requirement is better water quality and low maintenance annually.

Now coming to our real experience after using the HUL Marvella Eco RO+UV+UF +

Basic Calculation : 25 EA Water Can × 25 Rs/- Each = 625 Rs/- per month
7500 /- Per Year

HUL Pureit : RO Membrane FR 1900 Rs/-(under warranty covered now) + SF Filter 400 Rs/- RO Memline 1900 Rs /- = 4200 Rs/- in Six Months
8400 /- Per Year (May be it will more 10000 Rs/-)

My question is why I am facing this issue, initially I planned to choose this product for less maintenance cost, which would be 4500 Rs /- for all the filters annually and if there is any spare part that got damaged I need to bear it.

So what is the solution for this, i need to bear this 10000/-Rs amount on Annual basis, or any solution you people can provide to me.

Present TDS Level from our water is 556 to 600 ( Its source from Water Tankers)

Complaint Numbers:

CO[protected].11.2020

CO[protected].03.2021

CO[protected].03.2021

CO[protected].05.2021

Will be looking forward to your reply.

Thanking in advance,
Best regards,

Pavan T

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Aug 11, 2021

Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2021

PureIT / Hindustan Unilever Customer Care's response Dear Mr. Pavan

We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.

Regards,
Team Pureit

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Comments

Ciby John

Jul 12, 2021

Pureit machine maintenance cost is high. But that part of the matter come to light only when we start using it. The sediment filter cost is Rs. 350 but you have to buy from their appointed dealer and the cost of installing that simple thing is 300. You cannot buy from the dealer directly and its a monopoly. Then the whole RO filter cost 2950 which they claim will give X liters of water but in reality it will be out in just less than 9 months. So per year you have to spend on 2 sediment filters and 1 complete kit which works out to Rs.4250 which is 1/3 of the price of the machine.