[Resolved]  Pureit / Hindustan Unilever — after sales hindustan unilever pureit marvella installation

Address:

122018

I purchased a hindustan unilever pureit marvella water purifier purely on the name of a renowned company like hindustan unilever. However, at the installation itself i was in for a shock when the installation in charge, a mr. Gyanendra kumar from balaji enterprises (The authorised installation agent) came in and did a shoddy job of installation.

Looks like he was in a bad mood, when he came came in to the kitchen with his dirty shoes, and then before he opened the package itself, he started off saying that this will cost extra and that will cost extra... Somehow, with a lot of difficulty, we got him to wall mount the machine. The drilling was done shoddily with a whole lot of mess which he did not have the decency to clean either. When asked to clean up after the mess he had created, he explained that in hindustan unilever, we are not expected to clean up so much against the previous guys, i. E eureka forbes. Their after sales was the best! Problem was with their product. Here, you have a wonderful product and just because of some sales guy with a big ego, we as consumers are made to think twice about your product. Is it worth it? I therefore request you to impart better training to these people who are the front end for customers like us. Appreciate a response and action for the same.