[Resolved] Pureit / Hindustan Unilever — control circuit issue with pureit ultima ro+uv

Ashirwad Kumar

from Pune, Maharashtra

Address:

Pune, Maharashtra, 412307

I purchased pureit ultima ro+uv in 2016 and got replaced the gkk1 in september 2018 when the problem started and the indicators are not showing correct bars. Even after notifying the same to the vendor on same day, nothing was done and the problem continued. Now they are saying that control circuit needs to be changed that costs around 5500. It's ridiculous that in 2 years the circuit started malfunctioning. Why the vendors are not handling the complaints efficiently? Even after paying 250 for each visit we are not getting proper service.

Also the vendor has damaged my glass panel that cost 2000 and there is no way to raise a claim. Why consumers needs to be suffered so much.

Requesting hul to look into this issue and provide a solution.

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Mar 4, 2019

Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Jan 29, 2019

Updated by Ashirwad Kumar The device is registered with mobile number [[protected]]

Jan 30, 2019

Updated by Ashirwad Kumar They have the world's worst customer service. Have to call 10 times to talk to senior person. They always say that they will call back in 10 mins, 30 mins but never call back.

Verified Support

Jan 30, 2019

PureIT / Hindustan Unilever Customer Care's response Dear Ashirwad KUmar,

Sorry to hear about the trouble you faced. Request you to provide your contact details to help us in resolving your issue.

You can also contact us on pureit.[protected]@unilever.com or can reach us on our toll free number[protected]

Regards,
Pureit Team

Jan 31, 2019

Updated by Ashirwad Kumar Hi,

Please call me on [protected] or [protected].

Thanks,
Ashirwad

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Comments

Imaan Zainab

from Jammu, Jammu and Kashmir

Before few months i bought pure it but now its not working properly ...the water is not coming from the clarifier into the transparent chamber..why is this happening..help me to solve it

Duraisamy M

from Vellore, Tamil Nadu

My name M Duraisamy from Salem tamil nadu I think last 2008 to 2012 I worked on HINDUSTAN unilever company but not claiming for pf so please help me I forgot my uan number and also...so kindly check

Velsamy C

from Coimbatore, Tamil Nadu

Worst and pathetic service from pireIT. No proper service from them and the product is faulty product. Raised complaint s many times but no response from them.