| Address: | Chennai, Tamil Nadu |
Hi,
I’ve ordered a GKK2 filter online and booked an appointment online too.
Meenakshi agencies in Chennai called me yesterday and said to buy directly from them instead of from Pureit online.
I told them I purchased online because only then can I use a card.
They said then they won’t come and service at the allotted time and that it’ll get delayed by a few days. I said that the appointment in fixed and how can they refuse? They said that they won’t come at the appointment timings for online orders because Pureit takes a long time to send them their payments.
I called again now requesting them to come at the appointment time and they said “pls tell anyone at Pureit that we will not service until we receive the money from them””!!!
This is totally unacceptable and unprofessional.
I hope this complaint reaches someone senior enough to take serious action.
As a client, I’m being punished because of a bad relationship between Pureit and its servicing partner.
Malini Iyer
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