[Resolved]  Pureit / Hindustan Unilever — Device not working/bad service/unethical behaviour

Address:Bangalore Urban, Karnataka, 560049

Purchased a pureit mineral classic ro+ uv on 25th apr from amazon.
The sediment filter broke due to pressure on 25th may which is till not replaced, been 2 weeks now. The technician from sri raghvendra agencies connected directly without sediment filter as it was out of stock. It took 3 days of follow up with customer support to get the service. On 2nd june device stopped working completely for which i registered the complaint on 3rd june. Complaint number:c[protected]w. The technician visited on 5th june and told circuit needs a replacement which also is not in stock. When call today for follow up technician misbehaved saying go back and complain to pureit or amazon from where you have bought the product.

Pathetic service! Totally disappointed by product and service.
12k of product loss plus expenditure of 80rs/day since 26th may
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Jul 10, 2017
Complaint marked as Resolved 
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Verified Support
Jun 09, 2017
PureIT / Hindustan Unilever Customer Care's response
@Poonam Zunjarrao

We would request you to confirm us regarding the resolution of your concern.

as our Service person had visited your place & replaced the Control circuit and adaptor, trust it has been done upto your satisfaction.

You are most welcome to write back to us or call up the helpline @[protected] for more queries.

Rest assured of continued support always.

Regards,
Pureit Team
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