[Resolved]  Pureit / Hindustan Unilever — early out of order of circuit and too high cost of nominal parts

Address:462023

Hi, i have buyed pureit marvella ro+uv in around18000/- at bhopal in year 2015. After 21 months the control circuit (Which regulate green/red indicators) has gone faulty. This is china made and company is quoting rs. 3250/- for this. This circuit is not more than rs.300/-. Company authorized person are making money because call centre of pureit not able to tell the cost of each part, or sometime telling too much high price. The company is also charging vontron company ro membrane at rs.2100/- while it is readily available at amazon at just rs. 570 - 680/- only. Charge of solenoid valve is 500/- instead of rs. 200/-. However, the qaulity of water and its taste is good with pureit marvella but the policy of company is not beneficial to customer at all.
Regards,
Hemant pandey reg. No. [protected].
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Jun 18, 2018
Complaint marked as Resolved 
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Verified Support
May 17, 2018
PureIT / Hindustan Unilever Customer Care's response
Dear Hemant Pandey,
First of all We would want to thank you for taking the time and effort to reach us.
We apologize for the issues you faced. And thank you for your valuable feedback and suggestion. We will surely consider your feedback and forward it to the concerned department.
Regards,
Team Pureit
Complaint comments 

Comments

Actually this product makes itchnes to our body and this is the worst product that I had not ever seen.So please make it best product
Bhavya khandelwal's reply, May 19, 2018
Actually how can I say this make very itchnes

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