[Resolved]  Pureit / Hindustan Unilever — false information and closing tickets without contacting

Address:Hyderabad, Telangana, 500032

I am extremely saddened by the behavior of gachibowli, hyderabad technicians. I have registered a complaint of water impurity for more than 3 months back. Technician came and said everything is fine. When i asked for amc, he said we don’t give. I called to the service center and they said they actually give and they raised request on my behalf but technician never visited or called me till today. Today at 11.30 am, they have called me and said we will give amc but no germ kill kit will be replaced under that, only small maintainence will be covered. I asked where is it mentioned then they are saying it is everywhere. They have been closing my complaints numbers without reaching out to me. Also the regional head raju is very rude and said do whatever you want to do, i will be only taking care of your area. So company will do whatever he will say about the product. I definitely want to raise harassment case on the product and technicians.
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Feb 23, 2019
Complaint marked as Resolved 
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Verified Support
Jan 22, 2019
PureIT / Hindustan Unilever Customer Care's response
Dear Neevisha,

Sorry to hear about the trouble you faced. Request you to provide your contact details to help us in resolving your issue.

You can also contact us on pureit.[protected]@unilever.com or can reach us on our toll free number[protected]

Regards,
Pureit Team
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