[Resolved] Pureit / Hindustan Unilever — faulty machine and substandard service - pureit ro + uv classic

Gokulnath Rajendiran

Address:

Chennai, Tamil Nadu, 600126

Hi,

My contact number is [protected]. This is regarding complaint# co[protected]. As part of this complaint, filter membrane, sediment filter and solenoid valve was replaced on 19-jan-2019. However, within 2 weeks time machine started having problems. It was taking close to 2 hours to purify water and fill the tank. I contacted the concerned technician on 8-feb-2019 and he visited for check on 11-feb-2019 only to say that the membrane has gone bad and it has to be replaced again from my pocket.

Its really frustrating to say the least that i am being ask to pay again for the filter. The concerned agency (Uk agencies) is simply sitting on this issue and not providing a clarification. Either the part was bad or the technician did not fit the part as expected. But there seems to be no avail on this.

This is not the only issue i'm facing. I have raised close to 10 complaints since i bought the machine on july, 2017. Whenever i ask the technician why machine often gets faulted, he says the water is too hard with a tds of 900 ppm. When hul advertises that water can be purified upto with a tds o[censored]pto 1800 ppm, the service technicians say something different. I really don't know who is cheating on us. I hope hul looks into it and replaces my machine itself.

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Mar 23, 2019

Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2019

PureIT / Hindustan Unilever Customer Care's response Customer was facing the problem of membrane. arrange the technician for it. by the service team it got change at FOC.

Out call the customer, the device is working fine.

So kindly request to close the case.

Apr 08, 2019

Updated by Gokulnath Rajendiran Hi,

This complaint is not resolved yet. This issue is still recurring. The machine worked fine for couple of weeks and stopped working again on Mar 5 after which flow register was replaced. The machine worked fine for a month and stopped working again on Apr 1. I raised a complaint CO#CO[protected] again. The technician visited and said the filter membrane has to be replaced again with payment from my pocket. He keeps saying water is salty and hence this issue is recurring. I still haven't got a clarification from HUL on the statement that it can purify water upto a TDS of 1800 PPM but why it isn't able to purify a TDS of 900 PPM in my location.The issue seems to be the parts getting replaced are sub-standard or the technician is not good enough to fix the issue. Its really frustrating to say the least that such a reputed organisation like HUL is unable to provide a permanent fix. I hope at least now someone from HUL looks into it.

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Comments

smgt

from Kolhapur, Maharashtra

We have been calling your technician on cell number [protected] for service issue since last 4 days.He has not attended the office till date.

boldit saksham

I am purchased a pure it purifier from 15.11.2018 . Some days this purifier has no working . So please help me to replace my purifier as soon as possible.

Gokulnath Rajendiran

Hi,

This complaint is not resolved yet. This issue is still recurring. The machine worked fine for couple of weeks and stopped working again on Mar 5 after which flow register was replaced. The machine worked fine for a month and stopped working again on Apr 1. I raised a complaint CO#CO[protected] again. The technician visited and said the filter membrane has to be replaced again with payment from my pocket. He keeps saying water is salty and hence this issue is recurring. I still haven't got a clarification from HUL on the statement that it can purify water upto a TDS of 1800 PPM but why it isn't able to purify a TDS of 900 PPM in my location.The issue seems to be the parts getting replaced are sub-standard or the technician is not good enough to fix the issue. Its really frustrating to say the least that such a reputed organisation like HUL is unable to provide a permanent fix. I hope at least now someone from HUL looks into it.