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[Resolved]  Pureit / Hindustan Unilever — Incorrect/misleading information 6000 litres water filtering capacity

I purchased Advanced Max 6 L Mineral RO + UV + MF + MP Water Purifier, last year November 2020 and was installed on 28 November 20. The GKK water filtering capacity 6000 litres

From 4 may 21, the indicator started blinking and changed the outer filter on 17 May 21 I had to change it.

Since 1 Nov 21 i.e., after 11 months of installation it started blinking again.

I contacted customer care and booked a complaint got a call from pureit local service provider and was told that, I have to change GKK. Was ready to talk, I was told, i[censored] want to change it, then change it, else don't waste my time.

I told them that the capacity of filtering is 6000 litres then why should I change it in less than 3000 litres.

I was explained 2 theories,

1. Due to the water temperature and and climatic condition the water filtering capacity changes. In my case it dropped below 50%.
2. If filter is not used or used to filter 1 litre of water/day, then also customer needs to change the filter every 6 months and go on paying to the HUL Pureit. And was also informed that these things are written in manuals. Which is so minute that either the customer skips reading it or if he reads it, he don't have any other option but ends in paying subscription to HUL Pureit for buying this Filter.

Pureit has a timer fixed that will first starts blinking in 5 months and then 11 months, as I was told.

I had Tata Swach Nano, with water filtering capacity of 3000 litres and I used to change it once in 15 months and without any outer filter.

I feel like falling in trap of HUL Pureit where I have to go on paying subscription every 5 months, for filter and service charge.
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Dec 22, 2021
Complaint marked as Resolved 
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2021
PureIT / Hindustan Unilever Customer Care's response
Dear Amirul123

We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.

Regards,
Jeshna,
Team Pureit
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