Pureit / Hindustan Unilever — Inferior quality of surf excel detergent powder

Unilever Corporate - Reference Number::# 35991306 RECD. in response to my mail (contents of my mail are as follows):

Hello Sir / Madam,

This is to inform you that I had purchased a 4 kg bag of Surf Excel easy detergent from D-Mart (D Mart Ready, Kewal Tower, Malad west, Mumbai 400064) through my order no. 28929467 dt.30.4.2021.

I am very disappointed to inform you that when we opened the bag at home, we found many stones like lumps in the powder. You have supplied inferior quality product which I request you to kindly arrange to replace.

I am attaching the photograph of the inferior product. The lumps were taken out from the bag and kept on newspaper and taken the photograph.