Pureit / Hindustan Unilever — malfunctioning of 1 year old pureit classic ro+uv machine

Address:

New Delhi, Delhi, 110075

I purchased one pure-it classic ro+uv last year.

On 1st august'17 the problem started - no filtration and no water coming out of the machine.
Call no-c[protected], the technician came twice as re-call and changed only parts named sf which was not the solution. Problem was with adapter which runs the pump. The service station guy insisted me to understand the issue which was meant to be with sf part of lower cost replacement. Where as the adapter had a higher cost and even the pump might have prob. I asked to go into detail to check as the machine was within warranty period. Now again same problem started beyond warranty period. The machine is dead again in only 12 months 9 days time. I am not going to pay any more charges as i categorically mentioned the service card as "under observation" as i knew the problem is going to arise again. Already i purchased additional warranty coverage from the seller but i want the manufacturer to correct the problem with no cost as i was forced to understand their words.

New complain no #

Please look into this matter and give solution.

Regards,

Biman biswas
Biman. [protected]@gmail.com
[protected]