[Resolved] Pureit / Hindustan Unilever — Marvella ex ro + uv

amits75

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 50081

I bought this product on 7th may 2017.in less than a month water stops coming show sf light. The technician comes after 2 days to replace and says circuit problem and that he will come with the circuit. Next days comes with circuit and says the problem is with the motor and they dont have it in stock. And that it will take 3 days.
The product given to me is faulty and should be replaced as in less than a month they are talking of replaced all main component.

If this is not call a faulty product then what is?

Please have the product replaced with a new test working one.

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Jul 21, 2017

Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2017

PureIT / Hindustan Unilever Customer Care's response @ amit75
Sorry for the inconvenience please share your contact details or complaint number so that we can reach you to resolve issue at the earliest .
Regards,
Pure it

Jun 09, 2017

Updated by amits75 my contact no is [protected] . I have many complaint no . The last one was closed with resolving and new one was opened .
Latest Complaint no is C[protected]
My customer is is [protected]
Older complaint no is C[protected]
Before that is C[protected]

Jun 09, 2017

Updated by amits75 My customer id is [protected]

Jun 10, 2017

Updated by amits75 I am spending money on water Rs150 daily waiting for my replacement . Hope Purit is able to replace my unit .
This is not expected from a Hindustan Unilever brand company .

Jun 14, 2017

Updated by amits75 I was told on Tuesday 13th June i will get the refund of the RO unit and they will take the unit back . So far not happened .Hoping it happens soon .