[Resolved]  Pureit / Hindustan Unilever — marvella uv water purifier

Last year i purchased Pureit Ultima plus UV with Oxytube, for Rs 23, 600 which was advertised as the best ro in the market. The product looked very fancy and attractive but it started giving trouble with 3 Months.

You make to complaint and at least 3-4 phone follow up calls to the technician before he finally visits.

Now warranty period is over and RO barely worked well for 6 Months. You make a call to complain, they are more interested in selling AMC or explain about the service charge. The technician visits after 3 days from the complaint and wants Rs. 250 as service charges before touching the machine. He was told that the service charge will be paid when the RO is working. He quitely leaves and promises that he will visit next day. It has been 2 weeks since and we are buying drinking water from the market instead of owning the best proclaimed RO system in the market.

It has been a bad experience buying Pureit RO and even worse dealing with after sales service. The product is of inferior quality and after sales service pathetic.

I am writing this review after making a complaint again to your centralized no. If the product is not repaired in next 2 days. It will thrown out and complaint will be filed with consumer forum.

I will never refer this company or the product to anyone

Pf amount is not credited in my bank account

My purifier is leaking and i have been complaining everyday but nobody showup. Customer care is not responsive.