[Resolved] Pureit / Hindustan Unilever — No response from service centre after multiple complaints

Sherine John

from Mumbai, Maharashtra

Address:	Bangalore Urban, Karnataka, 560068
Website:	Pureit

Complaint number is C[protected]. Sri Ram enterprises was supposed to attend to this complaint and I have called them multiple times but there is no response. The pureit agents replaced the Germ kill kit on 23 March and after that pureit is fully leaking with no water storage. Horrible customer care and servicing by pureit. I request urgent action against pureit for consumer harassment.

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May 9, 2017

Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Mar 25, 2017

Updated by Sherine John I bought Pureit Marvella RO UV in August 2016 and in less than 6 months I had to change the secondary filter, germ kill kit and now I am told that the membrane is also faulty. Apparently the warranty does not cover the membrane which is the key filter in any water purifier. When I bought the product and it took 6 -7 hours for a 10 ltr tank to fill, I thought it was strange and spoke to the guys (Sri Ram Enterprises Bangalore Begur Road) but the service centre confirmed that it takes that long. They did not want to acknowledge that the product might be faulty. Within 6 months the filter has stopped working. I did not pay 17, 000 for a water purifier for it to fail in 6 months. I want the product replaced or repaired and I also want a reimbursement of the money for the GKK as that should have also lasted at least one year. Did not expect such pathetic quality from Hindustan Unilever. PLEASE BEWARE OF BUYING PUREIT !!!

Verified Support

Mar 28, 2017

PureIT / Hindustan Unilever Customer Care's response Dear Sherine John,

Our customer care executive visited your place and resolved your issue.We trust that the solution was satisfactory.

Regards,
Team Pureit

Sep 16, 2017

Updated by Sherine John Bull #### service, the problem is back within 5 months!!! What kind of ethics does pureit have. They sell the most defective product and wash their hands off

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Comments

Sherine John

from Mumbai, Maharashtra

This links back to the previous complaint I made about the faulty product pureit sold me. I have already spent[protected] in replacing the SF and GKK and service charges. In the later episode I had to again change the SF after 4 months whereas people with aquaguard and all in the same society change it only once a year. Sri Ram enterprises came to replace the SF the day before and within hours the pureit filter is making an obnoxious sound everytime the water is filling up. I filed a complaint and the person who called asked me to find out who came and get in touch with that individual. How does it become my responsibility after the person who came to replace the SF damaged something internally!! It's ridiculous the way Sri Ram enterprises operates and even more ridiculous is the fact that pureit sells only defective products. I had made previous complaints against this product they sold me on consumer COMPLAINTS BOARD. Everytime they come and do a stop gap arrangement but never a permanent solution. Pureit knows they sell defective products to yeah customers and they will never take responsibility for this #### !! Pureit sucks! Dont trust this company as they fool customers!