[Resolved]  Pureit / Hindustan Unilever — play trial and error on our machines.

Address:Chhindwara, Madhya Pradesh, 480001

I bought a pureit ro+uv. I could easily get it cheaper aquaguard machine but went for it thinking its the best product with best service and now i have to write this complaint...

The machine worked fine until 2month ago the machinestop working customer care t told me that its time to change the sd filter. I called and booked for the same. The technician came and did it. The moment he left the machine started to make sounds when filtering. I neglected it. 2-3 days later it started facing leakage problem, again booked a complaint .2-3 days later he came back and solved the leakage problem (But did some wrong connections due to which the touch panel stopped working, opened again and fixed it), but on asking about the sound he said (To my surprise) that your machine is becoming old so it will make these sounds... I started wondering what kind of junk did i buy, The sound was still there. I thought bad luck leave it. I started thinking what the hell is wrong with these guys, are they just swapping parts around???

On 06 july 2018, the machine stopped working and malfunctioning. Called up again, it was sunday. Monday, tuesday no response from them. No body has attended the problem till now ...even i told customer care to talk with senior authority but still no body ha attended the complaint.

So for pureit, when you guys give service contract to someone please teach them how the machine works or they just come by and start experimenting and play trial and error on our machines.

Never expected this from pureit.Not going to recommend pureit to any one.

Gautam singh
[protected]
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Aug 25, 2018
Complaint marked as Resolved 
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2018
PureIT / Hindustan Unilever Customer Care's response
Dear Gautam singh,
We apologize for the issue you faced. Thanks for your valuable feedback. As discussed on call we have forwarded your feedback to the concern team and we assure that it wont be repeated in future.
-Team Pureit
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