[Resolved]  Pureit / Hindustan Unilever — poor quality and services

Address:

Pune, Maharashtra, 411015

I am also using PureIT Ultima RO + UV device, when there is an Indicator displyed, and expain to the customer care they said they will send the engineer, and assign the call to an outsource service centre, engineer visited and said this error if of Sedament and he replaces the same with service charge of Rs.250, after few minutes when he left the device stardted diplaying the same indicator, then again i locked a complaint, engineer visited again and replace the other part, but problem remains the same, then he went back and bring the third part and replace the same but again the problem remains the same. So by this time my device was becomes the R&D device for them everytime they are coming with the other device and not able to solve the problem. Then finaaly on 4th call they said that SMPS needs to replace, so first time they come with the used SMPS then argue with the engineer then he accepted that its the used one and said will bring the new one. Then after 8-10 dya sof followup he come with the new SMPS with MRP of Rs.2500 which is easily available in 300 to 380 on amazon, because of this R&D, now my Controller Unit has stoped working, but as usual they are not accepting this fact and when i call customer care they are not ready to tell the price of this device and diverted my call to onother out source service provider. So in a nut shell i am very much disappointed with the product and the way they tackle the customer, and so called the poor quality of Products.

Thnaks & Regards
Rohan
Pune
[protected]