[Resolved]  Pureit / Hindustan Unilever — pureit escalation: the worst product of hul I have purchased

Website:

www.pureitwater.com

Hello, myself soma deb, purchased a pureit water purifier r. O. + m. F. From great estern kolkata on 27th april, 2017 which has been installed on 29th april, 2017.
I, hereby, would like to draw your kind attention and want to share worst experience with this product. Since installation i have faces so much problems with this product that i had to lodge complaints in every 2 months.

Krisha services, 17/1 vivekananda sarani, kolkata-79, is the company installed this purifier and i have contacted them for services. But they have provided worst services as much as they could.

1. After installation on 29th april, my purifier 1st stop working on end of june. I have lodge complaints and on 04/07/17 got resolution as one adapter damaged and they change it (No charges).

2. Again got filter stops filtering in october, 17. They have changes s. F. On 22/10/17 (No charge as i have extra s. F.).

3. After s. F. Change filter start working but for 6 liter water filtration it was taking around 2 hours and more than that. I have lodge complaints on end of nov, 2017 and some so called expert came on 06/12/17 and opened the machine, tried with his poor skills (Though i couldn't understand what he actually did with the machine) and insisted me to share the feedback as satisfied. When i asked him, why should i give positive feedback before testing actually, he assured me if i face the same low filtration issue again i can call him directly, he will come and resolve. But in actual scenario, it didn't happen. I found on the same day, the issue was not resolved at all, i tried to call him, he didn't picked up. I contacted service center they assured they'll send some one but didn't send.

4. What worst product i have purchased from hul, my filter again stopped in end of dec, 17. I lodge complaint and got solution to change gkk. After all this harassment, i was verifying if gkk change is the actual solution or not because i didn't want to get any problem after gkk change, they assured that gkk change is the actual solution and i won't not face any issue after this and charge rs 2749/- from me for this gkk change.

What a sarcasm, even after gkk change again from jan, 18 i have noticed when i switch on for filtration, sometimes, filtration doesn't start and both led blow as green which indicates tank is full but no water at all in tank in that time. Then after switch on/off few times filter start working.

Now this time i didn't complaint as i am already irritated with all these nonsense and also this last mentioned problem occurs uncertainly so i doubt when your experts failed to solve the regular problem whether they really eligible to solve this latest problem which occurs certainly.

And then since april 07, 2018, filter stopped again. When i switched on filter led is green and showing as filtration in progress but no water coming out from the pipe from where extra water comes out and no water storing in tank.

I have lodge complaints immediately and asked for replacement of this defective product as this was within warranted period and the product didn't work for a 2 months continuously since the installation. But pureit, didn't take care at all. They just tried to convince me that replacement is not possible as it is not the single part is defective and they are able to repair.

My question is when several parts are defective why shouldn't i get replacement.
When they failed to convince me they just left issue opened or may be closed without my confirmation.
I have escalated up to service head – india (Anjan. [protected]@unilever.com) but seems pureit not all interested to resolve issues of customer once they sold their defective products.

Now, i am really frustrated with the experience of this product and service from hul. I'll never purchase any product from hul and suggests others not to buy any products from hul.