[Resolved]  Pureit / Hindustan Unilever — pureit marvella slim water purifier/ complaint about control circuit quality

Complaint no c[protected]/c[protected]
I bought pureit marvello ro slim in june 2016 at rs.9899/-.
It has an advanced alert system which notified to change sf (Slow green blinking).
On 21st nov 2017, i requested for sf change,
Technician from pureit visited on 22nd, nov 2017 and installed sf. But while reseting
He found that control circuit is not working & advised to change control circuit which will cost me rs 2500.

Now the question is if i would have to replace control circuit costing rs2500/- just after 15 month, then what kind of quality pureit is offering? How costly will be the water from pureit water purifier. Customer are being attracted by saying price under rs10000/- and who will count these additional expenditure?
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Nov 28, 2017
Complaint marked as Resolved 
yet, no action taken by company. not resolved
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Nov 28, 2017
Updated by dyogeshkumar
not resolved yet
Nov 28, 2017
Updated by dyogeshkumar
even nobody from company replied to this complaint
Verified Support
Nov 30, 2017
PureIT / Hindustan Unilever Customer Care's response
Dear Sir,

Regret for the delay. We are in process to resolve your issue.

Regards,
Team Pureit
Dec 01, 2017
Updated by dyogeshkumar
Dear sir/mam,
How long will you take to resolve?
And what a kind of procedure you are following that taking so much time. Its almost 12 days gone. Is that really being difficult to resolve
Dec 03, 2017
Updated by dyogeshkumar
Pureit executive called to me on 2nd dec.2017 regarding issue. Since i have made payment of rs2900/- against control circuit replacement, asked him for refund. He just said me that he will ask upper exucutive for refund approval and call me back regarding all this.
Dec 09, 2017
Updated by dyogeshkumar
No reply yet..
Complaint comments 

Comments

Dear sir/mam,
How long will you take to resolve?
And what a kind of procedure you are following that taking so much time. Its almost 12 days gone. Is that really being difficult to resolve?
Name shivakantdwivedi
Designation ex Hstarpwe
Reference Id ik53659
Sir plz give my pf account no urgent because my job want my pf account no
So plz gave urgently with in 24 hours
Thanks

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