[Resolved]  Pureit / Hindustan Unilever — pureit mineral ro+uv low filtering

Address:

600044

I have been a PureIT customer since 2014. Though I have faced many problems in Customer Service Agencies during the recent years, I've been using based on the trust on the water quality.

But nowadays, the service by the Agency / Consumer care is becoming worst than before.

I'm really not sure whether Customer care / Agency is failing in their duties.

Last Friday (22nd June, 2018), I raised a complaint regarding low filteration [Complaint number: CO[protected]]. The technician attended and mentioned that the Germ Kill Kit (GKK) is having some issues and he had also assured he would replace it without any additional cost as the kit was changed only a month back (30th May 2018).

However after his visit, there is no action taken by either the agency and Consumer care department. I have been calling customer care almost everyday and they are taking complaint after complaint, but no action as of now.

It clearly shows the lethargic and irresponsible attitude of the customer care and the local agency (who provides technicians for the issues) on their customer requests.

My question as a customer is that when you are not able to provide continued service to your customer, why you are just selling products??

I hope there should be some strict action taken on these kind of irresponsible companies who promise their customer only during the purchase of the product and totally ignore them once their sale target is over.

Thank You