[Resolved] Pureit / Hindustan Unilever — Pureit ULTIMA Nxt Mineral RO+UV+MF 10L

Tamalika Menon

Address:

Brought from Flipkart

We have made complaint for problem in touch panel of the RO on 11.08.20 vide complaint number CO[protected]. After 2days a technician came and told us that company has fooled us by selling this model, this model is not worth buying. Then he opened the machine and pasted the touch panel with feviquick, we resisted him from doing but he continued to do so. Then the touch panel's sensor stopped working, then he scratched the whole touch panel with knife leaving a hole. And asked us to use a pen for using the Machine. On scolding him, he left saying he will come Nxt day and then after stopped receiving our calls. I have complained several times regarding the same to your customer care number regarding the same but till date no body has come.
I am very disappointed with the service and will go to consumer forum with my complaint if not resolved in 7days.

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Aug 12, 2021

Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2021

PureIT / Hindustan Unilever Customer Care's response Dear Tamalika Menon
We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.
Regards,
Team Pureit