[Resolved]  Pureit / Hindustan Unilever — pureit ultima water purifier

Address:	700079
Website:	[email protected];www.pureitwater.com

I have sent the below mentioned mail to pureit unilever company for the complain of defective product of water purifier but still waiting for response —

I would like to inform you that on the month of february, 2018 i purchased one water purifier (Pure it ultima) of hul. My registered mobile no is [protected] and name aloke paul.

First thing this is the biggest mistake i have done till date. Anyway from purchasing to till date we have always been misguided by pureit representative including pureit sales person to customer care executives. Before purchasing this item, pure it sales person not for a single time mentioned the hidden t &c to us, neither at the time of installation the person informed us the details.

Now the problem is that from 19 th oct, there is showing one message change gkk1 & afterwards from 20 th evening total service of this product is shut down as well as we are also unable to drink water as total system has been shut down. Before this in my house we used other water purifier for last 12 years but no problem has been raised like this.

But it’s the blunder mistake i made for choosing pureit. I had no idea that any branded company can do this kind of cheating business.

On saturday whenever we made contact with pureit customer care, they informed us that we have to change the gkk1 at our own cost because it is not under warranty. But my question is that before purchasing this item why you not mentioned this things??? They told us full service you will get in warranty time. Filtration equipment’s have no warranty. So why should i go for your complete packaging water purifier, i could assemble it. Whenever you are selling the total package you should bound to provide service of each part.

The customer care executive as well as the service person are giving the same excuses that may be 4000 litre used by yourself. This is just fraud not at all logical because for my profession i am staying in foreign as well as my wife is also not staying here regularly. We hardly use the purifier and none of your logic is matching with our situation. Then what is the actual reason of it?

Do you think each people are illiterate? Whatever story you will tell us we will believe??

Now we have to change gkk1 and i am damn sure after 2/3 months i have to change gkk2 and this drama will continue after the span of time and i have to pay the amount after interval of that time. If this is the situation, then why did i pay approx. Rs.17000 to purchase the product? Did we pay the amount just to buy the outer cover only???

Enough is enough!!!

Everything has a limit. This kind of reputed company is also doing fraud business nowadays. It’s really unbelievable & unfortunate.

So my request to you please take my purifier from my home & refund my money asap. I don’t need any fraud service of pureit anymore.

Hope you will co-operate & it’s a request also don’t force us to take any legal action or forcing us to go to consumer forum.

Waiting for your positive reply.

Reply your concern me only by email.