Pureit / Hindustan Unilever — regarding smartpick-sms received but parcel not yet received

Address:Hindustan Unilever Limited Unilever House B. D. Sawant Marg Chakala Andheri East Mumbai - 400 099 Tel: 022-39832312 / 39832532, Mumbai City, Maharashtra, 400099

This is to inform you that i have register for your smartpick product on november - 2019 and after waiting a lot finally you dispatched the parcel and i got the sms that your parcel has been successful delivered on 1st january, 2020 but i haven't received any parcel yet.

Even while tracking the awb numbers it displays the status delivered

I have tried calling the customer care number also so many times but they responded that i have to wait more for the delivery.

Your customer care executive are teaching us that due to technical error the sms was sent. If suppose they are correct then this procedure of wrong sms sending due to technical error is still coming to many of my colleagues until now.

Instead of giving wrong commitments and lie replies kindly look upon the matter seriously and do the needful. As this complain is not of mine alone this matters every customers of yours who have trusted and ordered your product.

Or just inform the customers to forget the parcel because you are sending the parcel and your delivery agent st courier and they are taking that parcel to there home. Or might be hul is taking those parcels back and re-dispatching them to other customers.

I don't care whatever issue you have what i know is i have booked some product from you and you need to send me atleast after waiting for more that 2 months

Awaiting for your urgent response and reply.

Here are all the awb numbers for your reference
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Your delivery agent-st courier is not taking any responsibility and not giving any response for the same
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PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2020
PureIT / Hindustan Unilever Customer Care's response
Dear kunalbavsi,

We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.

Regards,
Jeshna,
Team Pureit
Jan 27, 2020
Updated by kunalbavsi
I HAD ALREADY CALL CUSTOMER CARE AND HAD DONE E MAIL SEVERAL TIMES.
BUT THERE IS NO RESPONSE FROM YOUR SIDE
SO KINDLY SOLVE THE PROBLEM INSTEAD OF MAKING LONG-LONG CONVERSATIONS
I HAD ALREADY DESCRIBED MY PROBLEM WITH EVERY DETAILS
NOW YOUR FOREFRONT CUSTOMER IS AWAITING FOR YOUR FAVOR URGENT
Jan 27, 2020
Updated by kunalbavsi
KINDLY FIND MY CONTACT DETAILS

KUNAL N BAVISI
MO.: [protected]
MO.: [protected]

CITY - RAJKOT, GUJARAT
Complaint comments 

Comments

Hi..
My Name is Rakesh Nasit

I registered for your Smartpick sampling program on[protected].

Reg Id is [protected]

While registration its says within 7 days you get the delivery...

But Its almost 2 month and i didn't get any smartpick box..

If HUL or Smartpick don't want to send it then just inform me so i don't wait for your products..

Customers also suffer of FAKE DELIVERY of Smartpick Box.. Courier company automatically confirm the delivery to the customer without delivering the Smartpick Box.

Its HUL's and Smartpick's losses because without reaching to your product how customer know your product.

Thank you.

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    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
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