[Resolved]  Pureit / Hindustan Unilever — Service call for germ kit replacement not attended since 1 week

Since last Friday I have raised 2 service requests and written to the complaints email and escalated to the head of service but my PureIT Marvella UV water filter germ kit has not been replaced. Soon it will stop working and then we will be forced to make other arrangements for drinking water. What is the point of spending 8000 on a water filter which cannot be used due to inability of the company to attend to a routine matter such as replacement of a filter when it's life cycle is exhausted?
Please contact me on [protected] if any timely solution can be found.